Welcome to TONMO, the premier cephalopod interest community. Founded in 2000, we have built a large community of experts, hobbyists and enthusiasts, some of whom come together when we host our biennial conference. To join in on the fun, sign up - it's free! You can also become a Supporter for just $50/year to remove all ads and gain access to our Supporters forum. Follow us on Twitter and Facebook for more cephy goodness.
Keep trying. Octopets is the hobby arm of a large restaurant aquaculture business. I assume that since the octopuses aren't paying the bills, they're naturally his second priority. Also keep in mind when you call, he's usually out working and not by the phone.
When I ordered my little guy I left a message the first time I called him, then kept trying a couple times a day, hanging up on the voicemail.
I visited Jim a month and a half ago, he had no octos. My guess is he is just down to brood stock if that. He is very busy and hard to get a hold of. He had Bandesis, and Officinalis, and lots of sea horses.