(guess that is one reason most, arrive alive guarantees, need proof of DOA, picture, verification by the shipper ect... then there is no speculations as to the truth) )
I offered to send a picture and was told it was not necessary. My UPS driver will vouch for the smell coming off his truck. He was a little pissed that day. They were packed in a garbage bag filled with leaves and fake flowers like you would get at a craft store and placed in an ordinary cardboard box. No insulated box and the only cold pack was one of those blue ones you throw in your freezer to put in yuor kids lunch sack.
Like I said. The crabs are great when they arrive alive.